Frequently Asked Questions

Lake in the Hills Sanitary District:

Main: 847-658-5122
Fax: 847-658-4523

Lake in the Hills Customer Service hours of operation: Monday – Friday 8:00 AM to 3:30 PM

Direct all correspondence to:

Location: 515 Plum St., Lake in the Hills, IL 60156
Phone: 847-658-5122

How can I view my bill online?Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover)
  • • Debit Card (Visa, MasterCard, Discover)
  • • E-Checks

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Account Settings" tab. Please note that this is a quarterly bill.

What other payment options do I have if I prefer to not make a payment online?

By phone with a live agent: You can make a payment over the phone during regular business hours (8:00AM – 5:00PM CST) by contacting a live First Billing Services Customer Service Representative at (855)270-3592.

By Mail: Send payment to Lake in the Hills Sanitary District using the payment stub and envelope included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check/ money order and send your payment to:

Lake in the Hills Sanitary District
515 Plum St. Lake in the Hills,
IL 60156

In person: In person or Night Drop:

Lake in the Hills Sanitary District at 515 Plum Street, Lake in the Hills, IL 60156 (District drop box outside of the gate) - check payments only can be dropped at the Village Hall, 600 Harvest Gate, Lake in the Hills, IL 60156

What information do I need to register my account online?Answer: To create a new account, you will need to enter the following information:

  • • Account Number
  • • Zip Code

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Payment Portal Support
For help logging in, making a payment, or using an automated service
Customer Service Hours
Service Hours: Monday - Friday 8:00AM - 3:30PM

Account Support
For utility-related problems or questions about your invoices

Account Questions

Contact: Lake in the Hills Sanitary District
Monday – Friday 8:00 AM – 3:30 PM

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